We are still operating within our usual hours of trading however we are doing so with a much reduced staff. As a result it is taking slightly longer than usual for us to reply to your enquiries but we will always aim to do so within four working days. We are a wholesale nursery but we can provide plants to retail customers as long as they are purchasing in the spirit of wholesale: we do not insist on a minimum spend but ask that orders are reasonably large and that they include at least three of each species of perennial. This is due to the time it takes for us to process and gather orders.
If you are a retail customer who wishes to purchase from us but is unable to fit the above criteria, we will be holding one of our open days once we are in a position to do so and will post further details here on our website.
Temporary Procedures for Orders
We are committed to looking after the health and well being of our customers and colleagues. Having carefully considered the updated official advice we will be taking the following actions:
We will continue to gather your order for collection from our premises:
- E-mail your order to us.
- We will quote the order back as soon as we can (and within 4 business days).
- Once you have confirmed the order we will gather it.
- Once the order is gathered we will contact you with the details and request payment over the telephone or via BACS.
- Once the order has been paid for you may come to the site to collect by appointment.
- When you are on site please let our member of staff know that you are here and they will direct you to your order.
- We will not be able to sell you additional plants when you are on site, please do not ask.
- When you are on site please remain 2m from any other person.
Deliveries will continue as usual but:
- Our drivers will perform the offload to a suitable location.
- Please do not offer to help them and remain at least two metres away from them.
- They will check the order and leave the paperwork with it.
- They will not require a signature.
- If there are any discrepancies please contact us and we will deal with them immediately.